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Shipping Costs and Conditions

Shipping / Freight / Postage Costs:

We post Australia wide using Australia Post.

Please use the shipping calculator at checkout for a cost of shipping for your items.

In some cases an order may take an extra day or 2 to arrive which is out of our control. We do not have our own Delivery company, we use Australia Post and we are not responsible for orders taking longer then what it should. If you order is taking longer then expected, please contact us and we can open a case or enquiry with the courier company. We ship all orders out within 1 business day of the order being placed, provided their are no hold ups due to out of stock items.

Perishable Goods

Please be very mindful when ordering Chocolate in warmer Months. We do use a frozen pack and bubblewrap but this sometimes it is not enough to prevent the product from melting. Order at your own risk, we cannot refund. 

 

Leaving Goods Without Signature

If you instruct Joy's De'Lights to deliver goods without your signature, you take full responsibility for the condition of the goods. Joy's De'Lights will not take responsibility for the condition of your goods. All parcels are to be signed for upon our request. This is so that parcels are not left unattended. If you are not home at time of attempted delivery, you will receive a calling card or a phone call from the delivery driver to see if you will be home the next business day. Keep in mind that if you are not home, this may impact the delivery time of your parcel.

Shipping And Handling Fees
Shipping fees include handling and packing fees as well as postage costs.  

Availability of Stock

In some cases, it may occur that an item listed as available is in fact not in stock. We apologise if this occurs and we will refund this item so we can send out your goods as soon as possible. In some cases we may contact you first via email to see if you would rather a replacement. If you pay for express shipping then you won't be contacted, we will refund straight away.

 

Shipping Times 

Shipping estimate times are shown at checkout. 

 

NEW ZEALAND/UNITED STATES SHIPPING

 

We are now shipping to New Zealand and America! Shipping prices are based on the weight of your parcel. Shipping prices start at $9.00. Please understand that your parcel has to go through customs before it gets to you and can take anywhere from 5-18 business days to get to your location.