We use Shippit to send all of our parcels. This means that your parcel may be sent using Australia Post, Fastway, Couriers Please, Allied Express or TNT. You can track your parcel here: https://www.shippit.com/
Postage costs are based on the post code the parcel is sent to and the weight of the entire parcel.
Please be very mindful when ordering Chocolate in warmer Months. We do use a frozen pack and bubblewrap but this sometimes it is not enough to prevent the product from melting. Order at your own risk, we cannot refund.
Leaving Goods Without Signature
You can check whether or not you would like your parcel to be left unattended at checkout. The default selection is for a signature to be required upon delivery. If you select the parcel to be left unattended, please be aware that we cannot refund the items if you lose the parcel once delivered or if the items inside are damaged in any way. Please be aware of this before ordering.
Shipping And Handling Fees
Shipping fees include handling and packing fees as well as postage costs.
Availability of Stock
In some cases, it may occur that an item listed as available is in fact not in stock. We apologise if this occurs and we will refund this item so we can send out your goods as soon as possible.
Shipping estimate times are shown at checkout. In some cases an order may take an extra day or 2 to arrive which is out of our control. We do not have our own delivery company and we are therefore not responsible for orders taking longer than what it should. If you order is taking longer than expected, please contact us and we can open a case or enquiry with the courier company. We ship all orders out within 1 business day of the order being placed, provided there are no hold ups due to out of stock items or address issues.
We are now shipping to Singapore, New Zealand and America! Shipping prices are based on the weight of your parcel. Shipping prices start at $9.00. Please understand that your parcel has to go through customs before it gets to you and can take anywhere from 5-18 business days to get to your location.